Bedford Borough Council — Adult Social Care


Our first priority is safeguarding vulnerable adults. We also arrange services to meet eligible needs for adults with physical or sensory needs, mental health needs, and learning disability or substance misuse issues. Supporting Carers to continue caring for their loved ones is also one of our major duties.

We make an assessment of a person's needs and current situation and the amount of risk to their welfare, health or personal safety that they would face without any help. To contact Adult Services about services or related advice and support please contact us on:

Telephone: 01234 267422 (Lines open Mon-Fri 9am-5pm) 

Bedford Borough Council
Borough Hall
Caudwell Street
MK42 9AP

For more information about Adult Services visit our website:

Who to Refer

People you feel are at substantial or critical risk if help is not made available to them. See A Guide to who qualifies for Adult Social Services- Our eligibility Criteria (page 2 )

For Example:

  • People who cannot get out of their bed or chair or move around without help
  • They find it difficult to look after  themselves properly and need help to manage these essential tasks
  • They are substantial risk because their main carers (relatives, friends or neighbours who provide a lot of help and are left with little time to themselves)  cannot continue to support them without help
  • Their main carers are putting their own health and welfare at risk because of the nature of their caring tasks
  • They are at risk because they are suffering from severe mental ill health
  • They have been subjected to physical, sexual, psychological or financial abuse
  • If you have reasons to suspect they are at risk of abuse our safeguarding web pages provide further information at:

Please note: when seeking/receiving advice in regard to patient care and making referrals, NHS Connecting for Health Information Governance standards and policies must be adhered to.

Who not to Refer

We do not arrange support for people when there is little risk to their health and welfare. We do not usually arrange cleaning, shopping or bathing services - unless it is part of the wider health and social care package;  see A Guide to who qualifies for Adult Social Services- Our eligibility Criteria  (page 3)

For example, we would not normally provide support for people who:

  • Cannot get out and about as they used to do and need someone to collect pensions, shopping and prescriptions
  • Find it difficult to manage some of their housework
  • Find it difficult to manage some of their housework
  • Find it difficult to get in or out  of the bath but can strip wash
  • People who have, or are within easy reach of willing and able support (relatives, friends, neighbours) or capable of making arrangements with voluntary organisations or independent cleaning and shopping services who can provide help.

Note: We can give people who do not qualify for our support, information about other sources of help that they may qualify for.  For local and national support organisations visit our Adult Services Directory at:


We ensure that information about the help and support available from the Council and partner agencies such as the NHS and third sector  providers is easily and widely accessible. This information enables people to make informed choices about the services that are available to them.

Visit our information and advice resources page at:


The Disability Resource Centre

Last updated: 13/08/2013

Update due: 13/08/2014