Central Bedfordshire — Urgent Falls Services

Urgent Homecare Falls Response Service - Central Bedfordshire

The service is based at Houghton Lodge, Houghton Close, Ampthill MK45 2TG.

There are two elements to the service;

Falls Support

The purpose is to provide individual support following a fall. This could be the provision of equipment referrals to other services or advice or guidance to patients and their families.

Urgent Homecare

The purpose is to provide individual Social Care support to maintain people to remain in their own homes preventing admission to hospital or respite.

Our team of experienced response workers work in conjunction with other agencies such Reablement and Rapid Intervention.

All team members are Trusted Assessors and are able to access and prescribe small pieces of equipment which are held within the vehicle driven by the team.

BOTH SERVICES OPERATE 24/7. 365 DAYS A YEAR.

PHONES ARE MANNED AT ALL TIMES.

RESPONSE TIMES ARE UNDER TWO HOURS AS STANDARD.

Falls Support Referrals

These are usually made by the East of England Ambulance Trust via SPOC following the assessment of the individual by the Ambulance staff.

Should a GP attend a fall direct referral be made to the team.  This has to be on the day of the fall and has to be clinically assessed.

Urgent Homecare Referrals

These can be made direct to the team by General Practitioners only.  The criteria being that they have been seen by the GP on the day and Social Care intervention would avoid unnecessary admittance to hospital or respite care.  They would be supported up to 72 hours. Examples could be:

  • A main carer is admitted to hospital.  Support could then be provided to the cared for allowing them to remain at home
  • Support provided whilst waiting for family to travel to patients home
  • Patient has hit a crisis point and needs to be supported whilst other services are arranged.

General Practitioners Urgent Homecare Referrals

  • People with an existing care package.  These should be referred back to the Social Work team
  • Those who have not seen a GP on the day of referral
  • Care Home residents
  • Those with extensive medical needs only.


Last updated: 03/07/2014

Update due: 03/07/2015